Last updated: 28 July 2026
JMS Tech Support ("we", "our", or "us") provides on-site IT support, Wi-Fi troubleshooting, computer repair and security camera services across the Clarence Valley. This policy explains how we handle information submitted through this website.
When you submit a support or quote request, we collect the details you provide, including your name, email address, phone number, suburb, service required, preferred contact method and job details. If you sign up for tech tips and local updates, we collect your email address.
We use enquiry information to respond to your request, provide support or a quote, arrange a visit where needed, and communicate about your job. We use newsletter signup email addresses to send tech tips and local updates. You can ask us to stop these emails at any time. We do not sell or rent your personal information.
Website contact and newsletter signup forms are delivered through FormSubmit to JMS Tech Support. Newsletter signups are received by email and managed by JMS Tech Support.
We use Google Analytics and the Meta Pixel to understand website use and measure the effectiveness of advertising. These services use cookies and similar technologies to collect usage and device information. Meta may process this information under its own privacy policy. You can disable cookies in your browser settings.
Enquiry information is kept only for as long as reasonably necessary to provide support, quote for work, meet record-keeping requirements, or resolve a related issue. Access is limited to JMS Tech Support.
You can request access to, correction of, or deletion of information we hold about you, subject to any legal record-keeping obligations.
For privacy questions, contact:
JMS Tech Support
Email: josh@jmstechsupport.com.au
Clarence Valley / Yamba, NSW, Australia